TERMS AND CONDITIONS

Terms and Conditions

Here you can read the terms that apply to DILO-ONLINE lessons, including payment, cancellations, the validity of lesson packages and the right of withdrawal.

Version 1.0
Last updated: 5 September 2026

DILO-ONLINE Terms and Conditions
DILO-ONLINE is the trading name of Ana María Adserías Requena, based in Spijkenisse and registered with the Dutch Chamber of Commerce under number 42016288.

Business/contact address: Haya van Someren-Downerpad 40, 3207 DK Spijkenisse
Email: info@dilo-online.nl
Telephone: 06 43184505
Website: https://dilo-online.com

Article 1 – Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

DILO-ONLINE: the trading name under which the Spanish teacher provides Spanish lessons and related services.

Student: the natural person who enters into an agreement with DILO-ONLINE to take lessons.

Agreement: the agreement between DILO-ONLINE and the Student concerning the provision and attendance of lessons.

Private lesson: an individual Spanish lesson delivered online or at an agreed location.

Group lesson: a Spanish lesson attended by several students, either online or at an agreed location.

Lesson package: a pre-agreed number of private lessons or group lessons offered as one package.

In writing: communication by email, WhatsApp or another digital communication method agreed between DILO-ONLINE and the Student.

Article 2 – Applicability and formation of the Agreement

These Terms and Conditions apply to all offers, lesson packages, courses and agreements provided by DILO-ONLINE.
Before entering into the Agreement, the Student will receive these Terms and Conditions digitally or will be given the opportunity to save them.
The Agreement is concluded as soon as the Student confirms the offer or registration in writing, or makes the agreed payment, unless an additional form of consent is required by law.
Any deviations from these Terms and Conditions are valid only if agreed in writing between DILO-ONLINE and the Student.
If a separate written agreement differs from these Terms and Conditions, the separate agreement will take precedence.

Article 3 – Lesson formats and delivery of lessons

DILO-ONLINE offers private and group Spanish lessons. Lessons may take place online or at a location agreed in advance.
The lesson format, duration, frequency, schedule, location and price will be communicated to the Student in advance and set out in the offer, registration or a separate written agreement.
DILO-ONLINE will provide the lessons with due care and to the best of its professional ability. Where possible, the content, explanations, exercises and learning materials will be adapted to the Student’s or group’s level, learning goals and progress.
DILO-ONLINE may adjust the content, teaching method, order of topics or materials used when, in its professional judgement, this contributes to an appropriate and effective learning programme.
For online lessons, the Student is responsible for having a suitable computer, tablet or other device, a stable internet connection and properly functioning audio and video equipment.

Article 4 – Prices and payment

The prices applicable to the lessons will be communicated to the Student before the Agreement is concluded. All amounts are stated in euros. DILO-ONLINE applies the Dutch small businesses scheme (KOR) and therefore does not charge VAT for as long as this scheme remains applicable to DILO-ONLINE.
Private lessons are purchased in packages of four lessons. For each new lesson package, the Student will receive an invoice in advance. The full invoice amount must be paid before the first lesson of the relevant lesson package.
Online group lessons are purchased in packages of fifteen 60-minute lessons. For each group lesson package, the Student will receive an invoice in advance. The full invoice amount must be paid before the first lesson of the relevant group lesson package.
The Student must pay each invoice within the payment period stated on the invoice and, in any event, before the start of the relevant lesson package or agreed lesson period.
If payment is not received on time, DILO-ONLINE may postpone the start of the lessons or suspend future lessons until the outstanding amount has been paid in full. The Student’s payment obligation will remain in force insofar as it arises from the Agreement.
In the event of late payment, the Student will first receive a written payment reminder and a period of fourteen days from receipt of that reminder in which to pay the outstanding amount. If payment is still not made, DILO-ONLINE may charge statutory interest and any legally permitted extrajudicial collection costs.
Any price changes will apply only to future lesson packages or new agreements and will be communicated to the Student in advance. A lesson package that has already been agreed and paid for will retain the agreed price.

Article 5 – Scheduling and validity of private lesson packages

A private lesson package consists of four lessons and is valid for six weeks, calculated from the date on which the first lesson of the relevant package takes place.
The first lesson and subsequent lessons are scheduled by mutual agreement. Lessons will normally take place weekly and must be completed within the validity period of the package.
The Student is responsible for scheduling the lessons in good time within the validity period. Any lessons that have not been taken by the end of this period will expire without entitlement to a refund, insofar as the failure to use the lessons in time can be attributed to the Student.
The validity period will be extended within reason if lessons cannot take place within the original period due to cancellation by DILO-ONLINE, previously agreed holiday periods or other exceptional circumstances that reasonably justify an extension. The length of the extension will be determined according to the circumstances and the period during which lessons could not take place.
Cancelling or rescheduling an individual lesson does not automatically extend the validity period of the lesson package. The exceptions set out in paragraph 4 remain applicable.

Article 6 – Cancellation and rescheduling of private lessons

The Student must notify DILO-ONLINE in writing as soon as possible of any cancellation or request to reschedule a lesson.
A private lesson may be cancelled or rescheduled free of charge if DILO-ONLINE receives notice no later than 24 hours before the agreed start time. The lesson will be rescheduled by mutual agreement within the validity period of the lesson package and subject to available lesson times.
If the Student cancels a private lesson less than 24 hours before the agreed start time, or fails to attend without notice, the lesson will be regarded as having taken place and will be deducted from the lesson package. The Student will not be entitled to a refund or replacement lesson.
In exceptional and demonstrable circumstances, DILO-ONLINE may, at its reasonable discretion, decide to deviate from paragraph 3. No rights may be derived from such a decision in relation to future cancellations.
If DILO-ONLINE cancels a private lesson, the lesson will not be deducted from the lesson package and a new appointment will be arranged free of charge by mutual agreement. If necessary, the validity period of the lesson package will be extended in accordance with Article 5.
If the Student arrives late, the lesson will end at the originally agreed finishing time. If DILO-ONLINE starts late, the missed lesson time will be made up or compensated in another appropriate manner.
In addition to cancelling or rescheduling an individual private lesson, the Student may terminate the Agreement in writing at any time in respect of private lessons that have not yet been provided.
In the event of early termination, the Student will be required to pay for lessons already provided and any reasonable costs that DILO-ONLINE can demonstrate were incurred in connection with the Agreement. Any costs saved by DILO-ONLINE as a result of the termination will be taken into account.
If the Student has paid more than the amount due following early termination, the excess amount will be refunded.

Article 7 – Group lessons, absence and changes

Online group lessons are offered in packages of fifteen 60-minute lessons. Lessons will normally take place weekly. The schedule, start date, price and other practical information will be communicated to the Student before registration.
Registration is personal. The Student may not transfer their place to another person without the prior written consent of DILO-ONLINE.
If the Student does not attend a group lesson or arrives late, the payment obligation will remain in force. The Student will not be entitled to a refund, price reduction, an individual make-up lesson or an extension of the lesson package.
If DILO-ONLINE cancels a group lesson, the lesson will, where possible, be rescheduled for another time. If rescheduling is not possible, DILO-ONLINE will offer an appropriate alternative or refund or credit the proportionate amount relating to the lesson that was not provided.
DILO-ONLINE may change the schedule, lesson location or online platform when reasonably necessary due to organisational circumstances. The Student will be informed as soon as possible. Any such change must not materially affect the content or quality of the group lessons.
Before the start of a group lesson package, DILO-ONLINE may decide to postpone the start date or cancel the package if an insufficient number of Students of a comparable level have registered. The Student will be informed as soon as possible. Any amounts already paid for lessons that will not be provided will be refunded in full.
If, after a group lesson package has started, DILO-ONLINE is permanently unable to continue the package due to circumstances on its side, only the lessons that have not yet been provided will be refunded on a proportional basis, unless an appropriate alternative solution is agreed with the Student.
The Student may terminate their participation in a group lesson package early by giving written notice.
In the event of early termination, the Student will be required to pay for the lessons that, in accordance with the agreed schedule, have been made available up to the date of termination, together with any other reasonable costs that DILO-ONLINE can demonstrate were incurred in connection with the Agreement. Any costs saved by DILO-ONLINE as a result of the termination will be taken into account.
If the final calculation shows that the Student has paid more than the amount due, the excess amount will be refunded. If any amount remains payable, the Student will receive a final invoice for that amount.
At the end of a group lesson package, a new lesson package will not begin automatically. Participation in a subsequent package must be agreed separately between DILO-ONLINE and the Student and will be invoiced in advance.

Article 8 – Right of withdrawal for distance contracts

Where the Student, acting as a consumer, enters into a distance contract or an off-premises contract, the Student has, insofar as provided by law, the right to withdraw from the Agreement without giving any reason within fourteen days. The withdrawal period begins on the day after the Agreement is concluded.
The Student may exercise the right of withdrawal by sending DILO-ONLINE a clear written statement before the end of the withdrawal period. The Student may use the model withdrawal form for this purpose, but is not required to do so.
If the Student wishes the lessons to begin during the withdrawal period, the Student must expressly request this from DILO-ONLINE in advance. DILO-ONLINE will inform the Student beforehand that, if the right of withdrawal is exercised after performance has begun, a proportionate amount may be payable for the part of the Agreement already performed.
If the Student withdraws from the Agreement after the lessons have started during the withdrawal period at the Student’s express request, the Student will be required to pay a proportionate amount for the lessons actually provided up to the time of withdrawal.
The right of withdrawal expires once the Agreement has been fully performed within the withdrawal period, provided that performance began with the Student’s prior express consent and the Student acknowledged that the right of withdrawal would be lost once the Agreement had been fully performed.
DILO-ONLINE will refund any amounts to which the Student is entitled following withdrawal as soon as possible and no later than fourteen days after receiving the withdrawal statement. Any proportionate amount due for lessons already provided may be deducted from the refund.
Where an exception to the right of withdrawal applies by law, the Student will be informed of this before the Agreement is concluded.

Model withdrawal form

Would you like to exercise your right of withdrawal? You may use the model withdrawal form for this purpose. Use of this form is not mandatory; you may also inform DILO-ONLINE in another clear written statement that you wish to withdraw from the Agreement.

Download the model withdrawal form (PDF)

Article 9 – Lesson location, travel costs and learning materials

Private lessons may take place online or at a location agreed in advance between DILO-ONLINE and the Student. For in-person private lessons, this may include the Student’s home or Spijkenisse Library.
In-person group lessons take place at the lesson location in Spijkenisse communicated in advance by DILO-ONLINE.
Online lessons take place via an online platform used by DILO-ONLINE, usually Google Meet. The Student will receive the information needed to join the online lesson in good time.
No travel surcharge is charged for in-person private lessons in Spijkenisse. For lessons outside Spijkenisse, a surcharge may apply depending on the distance and travel time. The amount of this surcharge will be communicated to the Student in advance and agreed with the Student before the relevant lesson is finally scheduled.
DILO-ONLINE is not obliged to offer in-person private lessons at every requested location. Whether a location is possible will be assessed in advance based on factors including distance, travel time and practical feasibility.
Where an external location is used for a lesson, such as a library or other teaching space, the house rules and opening hours applicable at that location may apply.
If a course book, workbook or other material must be purchased for the lessons, the cost will be borne by the Student unless otherwise agreed in advance. DILO-ONLINE will inform the Student of this in advance.
If an agreed in-person lesson location becomes unavailable due to unforeseen circumstances, DILO-ONLINE and the Student will discuss an appropriate alternative, such as moving the lesson to another location, holding the lesson online or arranging a new lesson date.

Article 10 – Force majeure

Force majeure means any circumstance beyond the reasonable control of DILO-ONLINE as a result of which DILO-ONLINE is temporarily or permanently unable to perform its obligations under the Agreement, either in whole or in part.
Force majeure may include, among other things, unexpected illness or an accident involving the teacher, government measures, epidemics or pandemics, extreme weather conditions, natural disasters, serious and prolonged disruptions to electricity, internet or communication services, and the unexpected unavailability of a lesson location or a service required for online lessons, insofar as these circumstances are beyond the reasonable control of DILO-ONLINE.
If a force majeure situation occurs, DILO-ONLINE will inform the Student as soon as possible. Where reasonably possible, DILO-ONLINE will try to limit the consequences and offer an appropriate solution, for example by rescheduling the lesson, holding it online or arranging another suitable location.
To the extent that DILO-ONLINE is temporarily unable to fulfil its obligations due to force majeure, those obligations will be suspended for the duration of the force majeure situation.
DILO-ONLINE will not be liable for any loss or damage directly resulting from its inability to perform the Agreement, or to perform it on time, due to force majeure.
If a lesson that has already been paid for cannot take place due to force majeure, it will, where reasonably possible, be rescheduled. If performance or rescheduling of a paid part of the Agreement becomes permanently impossible, the Student will be entitled to a refund of the amount relating to the part of the Agreement that has not been performed.

Article 11 – Liability

DILO-ONLINE will make every reasonable effort to provide the lessons carefully, professionally and in accordance with the agreements made.
DILO-ONLINE cannot guarantee any specific learning outcome, language level or rate of progress. The Student’s progress also depends on personal circumstances, starting level, attendance and active participation in the lessons, individual effort and the extent to which the Student practises outside the lessons.
The Student is responsible for providing accurate and complete information that is relevant to the delivery of the lessons. DILO-ONLINE will not be liable for any loss or damage resulting from incorrect or incomplete information provided by the Student, insofar as such loss or damage is caused by that information.
For online lessons, the Student is responsible for having a suitable internet connection and properly functioning equipment and software on their side. DILO-ONLINE will not be liable for problems or loss resulting solely from the Student’s equipment, software or internet connection.
Where loss or damage results from a failure on the part of DILO-ONLINE, liability will apply only insofar as such loss or damage can be attributed to DILO-ONLINE under applicable Dutch law.
Nothing in these Terms and Conditions limits or excludes DILO-ONLINE’s liability where such limitation or exclusion is not permitted under mandatory Dutch law.

Article 12 – Intellectual property and use of learning materials

The intellectual property rights in learning materials developed by DILO-ONLINE, including exercises, worksheets, presentations, texts and digital materials, remain with DILO-ONLINE insofar as such materials are protected by intellectual property rights.
The Student may use learning materials provided by DILO-ONLINE solely for personal study purposes. The Student may retain the materials for this purpose and, where applicable, print them for personal use.
Without the prior consent of DILO-ONLINE, the Student may not reproduce, distribute, make public, make available to third parties, sell, use commercially or publish, in whole or in part, any learning materials developed by DILO-ONLINE via the internet, social media or other platforms, except where otherwise permitted by law.
For books, texts, images, audiovisual materials, digital platforms or other materials belonging to third parties, the intellectual property rights remain with the respective rights holders. Their use is subject to the terms and rights applicable to those materials.
Recording audio or video of lessons is not permitted without the prior consent of DILO-ONLINE and, in the case of group lessons, the consent of the other participants present.
Providing learning materials to the Student does not constitute a transfer of intellectual property rights.

Article 13 – Complaints

If the Student has a complaint about the performance of the Agreement or the services provided by DILO-ONLINE, the Student is requested to notify DILO-ONLINE as soon as possible after the reason for the complaint has arisen or become known.
Complaints should preferably be submitted in writing, for example by email, and should include as clear a description as possible of the complaint and the relevant circumstances, so that DILO-ONLINE can assess the complaint properly.
DILO-ONLINE will handle the complaint carefully and aims to provide a substantive response within 14 days of receipt. If more time is required to deal with the complaint, DILO-ONLINE will inform the Student and indicate when a substantive response can be expected.
DILO-ONLINE and the Student will make reasonable efforts to resolve the complaint through mutual consultation.
Submitting a complaint does not affect the Student’s statutory rights.

Article 14 – Governing law and disputes

All agreements between DILO-ONLINE and the Student are governed by Dutch law.
If a dispute arises between DILO-ONLINE and the Student, the parties will first attempt to resolve the dispute through mutual consultation, in accordance with the complaints procedure described in Article 13.
If the dispute cannot be resolved through mutual consultation, it may be submitted to the competent court in accordance with the applicable legal rules.
If the Student is a consumer residing outside the Netherlands, the choice of Dutch law does not affect any protection to which the Student is entitled under mandatory provisions of the law of their country of residence, insofar as such provisions apply under the applicable rules of private international law.